Fix Exam Photo Upload Errors: File Size, Dimensions & Format Guide

Fix Exam Photo Upload Errors — Instant Solutions

If you're stuck on an application portal because your photo or signature won't upload, you aren't alone. This guide lists the exact error messages from major Indian exam portals and provides an instant fix.

🚨 Quick Fix Tools

If you already know what you need, use these free tools right now:

• Fix Photo Size Error (Compress to exact KB)
• Fix Signature Size Error (Resize to 10-20KB)
• Add Name and Date (For NTA/JEE/NEET)

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1. TCS iON Portal Errors (SSC, RRB, State PSCs)

TCS iON powers the majority of Indian exam portals. Their system is very strict on file sizes.

Error: File size exceeds maximum limit

• The Problem: Your photo is likely over 100KB, or your signature is over 20KB.
• The Fix: Use our Universal Compressor to shrink the photo to exactly 90KB and the signature to 15KB.

Error: Invalid file format. Only JPG/JPEG allowed

• The Problem: You uploaded a PNG, WebP, or an HEIC image from an iPhone.
• The Fix: Simply upload your image to any of our tools; they automatically convert and output in valid JPEG format.

Error: Image dimensions do not meet requirements

• The Problem: You uploaded a photo with incorrect height/width ratio (usually requires 35mm x 45mm).
• The Fix: Use our Advanced Editor and set the exact pixel dimensions required by your notification.

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2. IBPS Online Portal Errors (Banking Exams)

The IBPS portal is notorious for rejecting signatures and left thumb impressions.

Error: Photograph should be between 20 KB – 50 KB

• The Fix: Run your image through our Compressor Tool and set the target to 40KB.

Error: Signature dimensions should be 140 x 60 pixels

• The Fix: This is a very specific crop. Use our Advanced Editor, turn off "Maintain Aspect Ratio", and force the dimensions to 140 width and 60 height.

Error: Left Thumb Impression should be between 20 KB – 50 KB

• The Fix: Compress it to 30KB. Ensure the ink is blue or black.

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3. NTA Portal Errors (JEE Main, NEET UG, CUET)

NTA portals frequently reject photos due to missing information or bad backgrounds.

Error: Name and date must be written below the photograph

• The Problem: You uploaded a standard passport photo without text. NTA strictly requires your name and the date the photo was taken.
• The Fix: Use our Advanced Editor. Scroll down to the "Add Text Overlay" section to instantly place your name and date at the bottom of the photo.

Error: File size should be between 10KB to 200KB

• The Fix: Ensure your photo is above 10KB. Sometimes students compress their photos too much (e.g., 5KB), which triggers this error.

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General Troubleshooting Tips

1. Clear your cache: Sometimes portals glitch. Press Ctrl + Shift + R to hard refresh the upload page.
2. Rename your file: Portals hate files named WhatsApp Image 2026-04-20 at 10.50.41.jpeg. Rename the file to something simple like photo.jpg.
3. Check the extension: Ensure it is .jpg and not .pdf or .png.

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